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Help - FAQ

First Steps

  • Your One-Stop-Shop for Video Services

    Klickerr is a unique platform to book and offer services via 1-to-1 video chat online. 

    You can offer your talent, knowledge or special skills and make money with it. Or simply book the knowledge of others for exactly your requirements - and that worldwide. Klickerr offers you everything from one source and we connect knowledge from around the world.

    Find here a YouTube Video of Klickerr.
    SIGNING UP

    • Signing up for and using Klickerr is free. Only registered members can buy and sell services on Klickerr.

    Here is a video of how to order a service on Klickerr. 

  • Make Money With Klickerr

    Klickerr offers private persons and European companies the opportunity to create services and offer them to customers around the world via a 1-to-1 video chat.

    To offer a service and to use Klickerr is free of charge.

    Fees are only incurred if a service has been successfully completed and the fees are directly deducted from the payout to the seller. The fees per service are:

    • 3% of the sales price
    • 0.49 Euro Cent


    Creating an offer on Klickerr is easy as that.

    PRIVATE PERSON prerequisites:

    • 18 years old
    • payout account 
    • reside in one of the following countries: U.S., France, Ireland, Germany, Spain, Australia, Luxembourg, United Kingdom, Denmark, Italy, Sweden, Norway, Belgium, Singapore, the Netherlands, Finland, Austria or Canada.


    COMPANY prerequisites:

    • European tax code
    • payout account
    • based in one of the following countries: France, Ireland, Germany, Spain, Luxembourg, United Kingdom, Denmark, Italy, Sweden, Belgium, the Netherlands, Finland and Austria.
  • Free Get to Know Chat

    Klickerr offers the provider the possibility to offer a 10 min. free chat to his/her customer, so they can get to know each other and check qualifications. 

    This 10 minute free chat can only be offered by the provider of a service within the text chat. As a client just ask for it. 

    Find here a YouTube video about it.

Register

  • Register

    The registration and use of Klickerr is completely FREE. Just log in with your name and email and you're ready to go.  

  • Register As a Seller

    Klickerr supports private as well as corporate sellers.

    PRIVATE SELLER prerequisite:

    • 18 years old
    • payout account
    • reside in one of the following countries: U.S., France, Ireland, Germany, Spain, Australia, Luxembourg, United Kingdom, Denmark, Italy, Sweden, Norway, Belgium, Singapore, Holland, Finland, Austria or Canada


    CORPORATE SELLER prerequisite: 

    • European tax number
    • payout account
    • based in one of the following countries: France, Ireland, Germany, Spain,  Luxembourg, United Kingdom, Denmark, Italy, Sweden, Norway, Belgium, Holland, Finland or Austria 


    Find here a YouTube Video to register as a company seller.

  • Corporate Buyer

    Companies can also just register as buyers of services

    Klickerr offers companies the opportunity to request on demand-services quickly and easily and to connect with knowledge from all over the world. The company registration is currently only available for European corporations with a valid tax number. 

Account & Profile

  • Connect with Social Media

    Service providers can link directly their social media channels to their public profile and products. This way trust can be build quickly and effectively within our community. 
    Find here a YouTube Video for better understanding.

    Social media:

    • Instagram
    • YouTube
    • Twitter
    • Facebook
    • LinkeIn
    • Xing
    • Pinterest
    • Google+
    • Your website


    In addition one of the following can be shown directly inside the profile and offers:

    • Instagram Post or
    • YouTube video 
  • Edit Online Services

    Once a service has been released for sale by the provider, it can be changed until the first sale.

    Changes may no longer be made when the service was sold and conducted. 

    If you would like to change a service that you have already sold, please contact us directly at office@klickerr.com. 

  • Edit Payout Data

    Withdrawal data of a service provider, which has already been verified by Klickerr can not be changed directly by the provider.

    If you want to change your data as a service provider, please send us an inquiry to office@klickerr.com and we will process it immediately, as your account needs to be re-verified. 

  • Delete Account

    You can delete your account at any time via the menu item "Edit Profile".

    It is not possible to delete the account if there are any pending services or outstanding payments. Only when all payments related to you have been paid out, can your account be deleted.

  • Provider Per Account

    Only one user can be displayed per Klickerr account. It is currently not possible to display more than one user per account (e.g. if a law firm wants to display 3 lawyers). 

Payment & Pay Out

  • Currencies

    Klickerr supports most common international currencies to pay for services. In the footer you can choose your preferred currency.

    The displayed prices in different currencies are calculated from daily updated exchange rates and rounded according to the underlying currency.

  • Buying a Service

    Services are paid within the text-chat between the buyer and seller. Klickerr uses the help of the external payment provider Stripe who handles the payment (please see our general terms and conditions).

    Services on Klickerr can be paid for with the following credit cards:

    • Visa
    • Master Card
    • American Express
    • JCB (only USD)
    • Diners Club (only USD)
    • Discover (only USD)

    Here is a video of how to book and pay a service on Klickerr. 

  • Payment Information

    After successful payment of the service, information regarding the underlying service and legal information will be sent to the buyer and seller by email as well as listed in the menu item "Bookings". 

  • Invoice of a Service

    Klickerr does not provide the buyer or seller with an invoice of the service, just a payment information. An invoice for a service can only be issued by the seller and if you need an invoice, please inform the service provider before conducting the service. 

  • Pay Out to Seller

    Klickerr releases the payout amount to the seller of a service up to 14 days after successful completion of the service. Each service is transferred individually to the seller. 

Security & Password

  • Forgot Password

    If you have forgotten your Klickerr password, simply go to the Log In screen and click “Forgot password”. 

  • Found Inappropriate Service

    If you have found an inappropriate or unauthorized service on Klickerr, please let us know at legal@klickerr.com or click on "report product" and we will start an investigate. Should a non-authorized service be ascertained, it will be deleted immediately and the seller of such a prohibited service will be blocked.

Offer Services

  • Create an Offer

    Klickerr allows people as well as companies (with European tax number) to offer services on Klickerr. 

    For each service, the following points must be specified:

    • Title
    • Description
    • Duration (between 5 and 90 minutes)
    • Price (between USD 4 and 1,000.-)
    • Category (in which the service is displayed)
    • Product image


    Please note that you have to enter a title and description for each language that you selected.

    Click then on "publish" and your offer will be published on Klickerr and immediately available online. 

    Find here a YouTube video for better understanding. 

  • Klickerr Fees

    To offer a service and to use Klickerr is free of charge.

    Fees are only incurred if a service has been successfully completed and the fees are directly deducted from the payout to the seller. The fees per service are:

    • 3% of the sales price
    • 0.49 Euro Cent

    Example:
    Allison sells a service for EUR 35,- to John. If the service is successfully completed, the payout to Allison is as follows:

     35.00  EUR 
    -  1.05  EUR  (3%)
    -  0.49  EUR 

     33.46  EUR payout to Allison

  • Prohibited Services

    Services of any kind that can be conducted within a 1-to-1 video chat can be offered at Klickerr. However, Klickerr limits the offer by not allowing pornographic, violence-glorifying, radical, illegal or offensive services. 

    If such offers are placed on Klickerr, Klickerr will delete them immediately upon notice and the seller will be blocked.

  • Minimum Seller Age

    To be able to offer services on Klickerr you must be at least 18 years of age. 

  • Duration of a Service

    Services offered on Klickerr can take between 5 and 90 minutes. The possible durations are: 5, 10, 15, 30, 45, 60, 75 or 90 minutes.

  • Setting a Price

    Services on Klickerr can be offered at a price from $ 4 to $ 1,000 USD.

    When you set the price for your service please note, that this price is inclusive of any applicable taxes, duties and the Klickerr fee of 3% of the service price and € 0.49. 

  • Special Offer

    Service providers have the opportunity to create special offers within the text chat, in order to easily tailor made services for customer requests.

    Find here a YouTube video.

    The special offer is subject to all legal requirements of Klickerr, but is only displayed within this one text chat. This means, that this product is not visible to others and is not displayed within the seller's profile

  • Add Additional Category

    If you want to place services on Klickerr that do not fit into one of the suggested categories, please write to us at office@klickerr.com and we will try to add them as soon as possible.

  • Validity of an Offer

    A service, which is offered within the chat between the buyer and seller, has a validity of 24 hours. Within this period, the offer has to be confirmed by the seller and paid by the customer. If the offer is not bought within 24 hours, its validity expires.

Rating

  • How To Rate a Service

    All ratings on Klickerr are based on conducted services. In addition to a star rating the buyer can also describe the service and his/her experience with the seller. 

  • Respond To Ratings

    Reviews can not be answered. If you would like to complain about a rating you received, please contact us at office@klickerr.com.

Taxes & Legal

  • Taxes for Sellers

    The service seller is sole responsible for the payment of all applicable taxes on his/her service. VAT or other taxes may apply to the offered service. If the seller is not sure if taxes may apply on his/her service, we recommend to consult with a local tax consultant.

  • Taxes for Buyers

    All prices displayed on Klickerr include all taxes and fees. No additional fees or the like will be added to the shown price of the service.

  • Legal

    At Klickerr every buyer or seller has to comply with Klickerr's general terms and conditions and comply with all laws and regulations applicable to the underlying service.

  • Taxation of profits / Private providers

    This post is for providers from Austria

    In Austria, as a student, employee, pensioner or unemployed person, additional income limits must be observed.

    Prerequisite: You already have an income from a family allowance, employment contract, pension or unemployment benefit, etc.

    Depending on the situation, there are different exemption amounts and additional income limits. For example, in the case of an existing gainful employment (employment relationship), the additional income limit is a profit of € 730.- per year, which may be earned tax-free. For students the additional income limit is € 10,000.- per calendar year. 

    If your profit on Klickerr exceeds the respective additional income limit, it must be taxed. 

    Here at finanzonline you can find more information.

  • GTC of Corporate Sellers

    In addition to the Klickerr terms and conditions, corporate sellers can upload their own terms and conditions. These are displayed within the public company profile. General terms and conditions of the corporate seller may not contradict the Klickerr terms and conditions and must comply with national and international laws.

  • Contractual Language

    Corporate sellers have to specify their contract language when creating the Klickerr account. This contract language applies to all services offered by the company and is displayed on the profile page and product sites. Should the company upload its own terms and conditions to Klickerr, they have to be written in the chosen contract language. 

  • Company Imprint

    According to EU law, Klickerr displays a company imprint for each corporate seller. This can be seen on the profile page of the company. Various mandatory information such as company name, address, telephone number, email, tax number, contract language as well as possible further information in accordance with national imprint requirements are listed.

The Chat

  • Text Chat Buyer/Seller

    Each service is offered, purchased and conducted within a separate text chat between the buyer and seller.

    Find here a YouTube Video.

    Once the service has been completed or canceled, the chat closes. To be able to communicate further, a new chat has to be opened between buyer and seller.

  • Video Chat

    Within the Klickerr own video chat the service between buyer and seller is conducted.

    The opening button for the video chat is displayed inside the text chat as soon as the buyer has paid the service.

    The video chat opens 10 minutes prior to the start of the service (buyer and seller can enter the video chat from this point onwards by clicking on the button "Open chat").

    The video chat closes automatically 10 minutes after the end of the service.

  • Backcoupling Video Chat

    If backcoupling (you hear an echo of your voice) occurs during the video chat, please just use a headset to conduct the service to prevent this effect. 

  • Seller Does Not Show Up to Video Chat

    If a service seller does not appear for the video chat, please remain within the video chat for at least 10 minutes after the start. Should the seller appear within these 10 minutes, you can recover the lost time within the excess length of the video chat. 

    However, if the seller does not appear, the "report abuse" button appears in the underlying text chat. Please click this button and then the service will be cancelled free of charge and you will get the full amount refunded (100% of the purchase price)

  • Client Does Not Show Up to Video Chat

    If the client does not show up to the video chat at the designated time, please remain within the video chat for the entire length of time scheduled. Do not leave the video chat because the customer can enter the video chat at any time. The service will be charged in full.

  • Delay of The Seller

    If a service seller is running late, for such a case Klickerr has integrated a 10-minute buffer at the end of the service to help catch up on the lost time. 

    If the seller is more than 10 minutes late for the appointment, the full amount can be returned to the customer by pressing the cancel button which will be displayed to the buyer in the text chat.

  • Delay of The Client

    Klickerr has integrated a 10 minute buffer after the video chat, so that the seller can possibly make up time if the buyer is running late. If the client enters the video chat late, you as a seller please remain within the video chat for the entire length of the scheduled time. Do not leave the video chat because the client can enter the video chat at any time. The service will be charged in full.

  • Neither Seller Nor Buyer Enter Video Chat

    If neither buyer nor seller enter the video chat, the buyer will be 100% refunded.

  • Postponing a Service

    If an already booked service should be postponed, the buyer can postpone it once by 180 minutes in the front and back. The buyer can find a button to postpone an ordered service within the text chat.

    The seller of the service has to accept a proposed postponement. If he/she does not accept, the service will be conducted as planned at the scheduled time.

    It is only possible to postpone a service that is at least 24 hours in the future. Services which start in less than 24 hours are not able to be postponed.

    If there is a postponement of more than 180 minutes, this service has to be cancelled and a new one has to be arranged.

  • Group Text Chat

    The Klickerr group chat offers you the opportunity to get in touch with other members of Klickerr, ask questions or to provide answers and help. 

    There is one group for each product category and every member of Klickerr can join the group.

Cancellation

  • Cancellation of a Service

    Every paid service may be canceled for free prior to the start of the service. 

    Press the "Cancel service" button within the underlying text chat and the service will be cancelled free of charge. 

    More detailed information regarding our cancellation policy can be found in our general terms and conditions

  • Report a Video Chat

    If the service is not as advertised, or if an action of a chat participant is not correct, the seller as well as the buyer can "report" the chat.

    When the buyer reports the chat, the full purchase price (100%) is refunded. Klickerr will then start an investigation and, if necessary, set actions which can go beyond the exclusion of a chat party.

    When only the seller reports the chat, the payment for a service is handled as if it had taken place normally and the chat will be terminated. Klickerr will then start an investigation and, if necessary, set actions which can go beyond the exclusion of a chat party. 

    When the buyer and seller report the chat, the full purchase price (100%) is refunded. Klickerr will then start an investigation and, if necessary, set actions which can go beyond the exclusion of a chat party.

    The buyer and the seller can report abuse up to 60 minutes after the official end of the underlying service, no later report is possible.

Technical Requirements

  • Technical Requirements

    Every service at Klickerr is performed via an internal video chat and therefore every device used to conduct a service must have a camera and video chat functionality.

    On the software side, the video chat can be used without restrictions on computers with the browsers Firefox, Chrome and Opera.

    When using Safari on Mac, macOS High Sierra or newer is required.

    Mobile devices should have good computing power to perform the video chat and need the respective Android or iOS App.

  • iOS / Android

    If you want to use Klickerr on an iOS or Android device, please download the latest version of our app from the Apple App Store or the Google Play Store.

  • Safari

    If you use Klickerr on Apple computers with the Safari browser, please download the latest version of Safari. Klickerr requires MacOS High Sierra and later.

    If you Mac does not support MacOS High Sierra, please open Klickerr with the Chrome browser, Firefox or Opera as older versions of Safari do not support the video chat technology of Klickerr.

  • Internet Explorer (Microsoft)

    The function of the video chat is not supported directly by Internet Explorer. Therefore please download Microsoft Edge, the Chrome browser, Firefox or Opera to your PC and use it for conducting the video chat.

  • Screen Sharing

    Screen sharing is currently only supported on desktop computers using the Chrome or Firefox browser. On Safari and mobile devices screen sharing is at the moment not supported.

    If you want to use screen sharing on Chrome, please download the following plugin and you can use the function without restrictions. 

  • "Your Browser does not support WEB-RTC" Message

    If you see the message "Your Browser does not support WEB-RTC" when you open your inbox or a text chat, then we actively draw your attention to the fact that you cannot perform video chat with this browser or device. Please simply switch to a WebRTC-enabled device or browser(version) and you can easily continue the chat.

  • Quality of Internet Connection / Data Usage

    Since the video chat is a peer to peer connection between the seller and buyer a fast internet connection is necessary in order to enjoy the video chat in a good quality.

    3 - 5 Mbps server and browser at incoming and outgoing are recommended for a good experience. This can result in a data volume consumption of 5 megabytes (MB) per minute. Klickerr therefore also recommends the use of a stable WLAN network if you want to perform the video chat with your mobile phone. 

If you have any further questions regarding Klickerr, please email office@klickerr.com and we will get back to you as soon as possible.

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Company Signup

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account type
2 Company
details
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details

As a company, you can sign up as a buyer and only book services, or directly as a seller and offer services worldwide.

Please enter the company name.
Please enter a legal form
Please enter place of business.
Please enter the street
Enter number.
ZIP code
City/Town
Is it a sole proprietorship? Please select the company type
Please enter your tax number.
Please enter your business phone number.
Please enter your IBAN.
Contract language Choose a contract language for your TOS

Contact person

Information about the appropriate contact person within the company or, in the case of a sole proprietorship, identical to the sole proprietorship.

Please enter your first name.
Please enter your last name.
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Date of birth Please enter your birth date.
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Owners

Information about all beneficial owners holding at least 25% of the company. You must specify at least one beneficial owner. In the case of a sole proprietorship, the beneficial owner is the owner of the enterprise.

Please enter your first name.
Please enter your last name.
Date of birth Please enter your birth date.
Enter a country
Please enter the street
Enter number.
ZIP code
Please enter the city/town.

Owner

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