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Help

Hello at Klickerr, please find here short instructions to the functions of Klickerr:

First Steps

  • Your One-Stop-Shop for Video Services

    Klickerr is a unique marketplace to book and offer services via 1-to-1 video chat. 

    You can offer your talent, knowledge or special skills and make money with it. Or simply book the knowledge of others for exactly your requirements - and that worldwide. Klickerr offers you everything from one source and we are connecting knowledge from all over the world.

    Signing up

    Signing up for Klickerr is free. Only registered members can buy and sell services on Klickerr.

    Finding a service

    You can find the services you need by browsing our various categories or use our search engine and filters. 

    Placing an order

    Once you find a service you like, click it for more information, such as description of the service, pictures, ratings, portfolio and pricing. If you have further questions you can contact the seller or you can directly request an appointment. A text chat between you and the seller will be opened and once the seller confirms the date of the service, you can place an order. After successful payment, the link to the video chat will then be displayed. 

    Note: You can cancel a service for free up to the booked starting date at any time.

  • 1-to-1 Video Chat Services for You

    At Klickerr you can offer almost any service that can be conducted within a 1-to-1 video chat. 

    Like 22-year-old languages student Sarah from Madrid who offers 30 minutes native Spanish lesson for EUR 15.- and 34 year old John from New York who books her to improve his language skills during his lunch break. 

    Klickerr is connecting both via video chat!

    Sarah uses Klickerr to provide her services with our secure and unified infrastructure, so she can focus on what is important to her, her services and leave the rest to us. 

    John books his services via Klickerr because he appreciates the choice and variety of service providers and offers from around the world. He always finds a service at exactly the time that suits him best, and he knows that his paid money is always secure. Should he be unable to conduct the service, or if the service is not as agreed, he can cancel at any time for free and get immediately 100% of his money back.

  • Make Money With Klickerr

    Everyone has a talent, knowledge or special skill, which he or she can make money with!

    Klickerr offers private persons and European companies the opportunity to create services from their knowledge and offer them to customers around the world via a via a 1-to-1 video chat.

    To offer services as a private person on Klickerr you have to be at least 18 years old and reside in one of the following countries U.S., France, Ireland, Germany, Spain, Australia, Luxembourg, United Kingdom, Denmark, Italy, Sweden, Norway, Belgium, Singapore, the Netherlands, Finland, Austria or Canada.

    A company can offer services on Klickerr if it has a European tax code and is settled in one of the following countries. If you do not have a tax number, you can just log in as a private seller. The seller countries are: France, Ireland, Germany, Spain, Luxembourg, United Kingdom, Denmark, Italy, Sweden, Belgium, the Netherlands, Finland and Austria.

  • Discover The World of Online Services

    Services offered on Klickerr can be as diverse as the people offering it. We are providing an environment in which talented and creative people and companies can offer their knowledge and skills to others worldwide. 

    The good thing about Klickerr is, that you can ask for knowledge from all over the world immediately and wherever you are. This way knowledge is exchanged between countries and cultures simply, safely and quickly. 

    Let's say you work in London and that you need advice on German law, then you can connect with an expert from Berlin via Klickerr, who will explain exactly what you want to know in a 10 minute video chat.

    Or you would like to cook a great dinner for your upcoming anniversary, simply connect with a French chef who guides you through the cooking  and gives you valuable tips on how to prepare the perfect soufflé. 

    If you just want to improve your Chinese, what is a better way to learn a language than to connect directly with a native speaker. With Klickerr this service via video chat is just a click away, whenever and wherever you want.

  • Connect Your Social Media & Build Trust

    On Klickerr you can directly display your social media in your public profile as well as in your products (as a provider). This allows you to quickly build trust in yourself and present yourself well. Klickerr supports direct linking to the following social media:

    • Instagram
    • YouTube
    • Twitter
    • Pinterest
    • Facebook
    • LinkedIn
    • Xing
    • Google+
    • Your own website


    You can also display a personal YouTube video or an Instagram Post directly in your public profile and in your products. 

  • Verified Sellers

    The quality of services provided on Klickerr is very important to us and to assure quality we have founded the "Klickerr verified seller" program. These are sellers that have been tested by Klickerr and whose quality have been checked. An icon on the image identifies the verified seller. 

    If you want to verify yourself as a seller by Klickerr, then write us on seller-verification@klickerr.com and we will make an appointment with you for verification as soon as possible.

Register

  • Register As a Buyer

    The registration and use of Klickerr is completely free. Just log in with your name and email and you're ready to go.  

    We'll email you a confirmation link, and once you've confirmed it, your account will be opened and you can explore the wonderful services on Klickerr from around the world. 

  • Register As a Seller

    At Klickerr you can register as a service seller and then immediately offer services via 1-to-1 video chat worldwide. We support private as well as corporate sellers.

    As a private seller, you only need to provide us with your name, address and payout information, and after successful verification by Klickerr, you can immediately start offering services. For more information, see the point "Private seller".

    Klickerr supports European companies to offer and book services via video chat. After positive verification of the provided data, the seller account is opened. This verification can take up to 3 business days. For more information, see point "Corporate seller".  

  • Individual Seller

    Klickerr offers you the opportunity to offer services via video chat worldwide simply, safely and quickly. 

    You can register in two steps:

    1. Create an account at "Sign Up" and
    2. Click on "Become a seller" in your dashboard and complete the necessary information. 


    The requirements for a private seller are:

    1. you have to be at least 18 years old,
    2. you must be resident in one of the following countries: U.S., France, Ireland, Germany, Spain, Australia, Luxembourg, United Kingdom, Denmark, Italy, Sweden, Norway, Belgium, Singapore, Holland, Finland, Austria or Canada,
    3. enter your residential address and
    4. enter a payout account to which Klickerr will transfer your earnings.


    Once you entered the necessary information and it has been positively checked by Klickerr, your seller account will be opened. After that, you can immediately start offering services to our worldwide community.

  • Corporate Seller

    Klickerr offers European companies the opportunity to offer services via 1-to-1 video chat worldwide simply, safely, quickly and for free. 

    The prerequisites for a corporate account are:

    • the responsible person has to be at least 18 years old,
    • the registered office of the company must be located in one of the following countries: France, Ireland, Germany, Spain, Luxembourg, United Kingdom, Denmark, Italy, Sweden, Belgium, Holland, Finland, or Austria,
    • a European VAT identification number,
    • a payout account to which Klickerr transfers the money.

    Once the information has been entered and reviewed positively by Klickerr, the seller`s account is opened for the company. After this, you can immediately start offering services to our worldwide community. Please note, that we only accept companies with a valid EU tax number. If you are a European company without a tax number, you can log in to Klickerr as a private seller and offer services. 

  • Corporate Buyer

    Companies can use Klickerr for free as a buyer of services. 

    Klickerr offers every company the opportunity to request on demand-services quickly and easily and to connect with knowledge from all over the world. The company registration is currently only possible for European corporations with a valid tax number. If a company first only registers as a buyer and decides to offer services as well, then this company has to create a new Klickerr account. 

Account & Profile

  • Connect With Social Media and Build Trust

    Quickly build trust on Klickerr and connect to your social media channels.

    Klickerr allows you to link directly from your public profile as well as from any public product of yours directly to your social media channels as well as to your own website. This way you can quickly and effectively build trust in yourself within our community. 

    Klickerr supports the following social media for direct linking:

    • Instagram
    • YouTube
    • Twitter
    • Facebook
    • LinkeIn
    • Xing
    • Pinterest
    • Google+

    You can also use Klickerr to post a personal Instagram Post or YouTube video of yourself in your public profile and within our public offers.

  • Edit Online Services

    Once a service has been released for sale by the provider, it can no longer be changed.

    Changes may no longer be made, as every service offered on Klickerr has to be clear and unique. For example, it is not possible to reduce a Spanish speaking lesson from 50 minutes for one customer to 30 minutes for another and then change the title from "Spanish lesson" to "English lesson". The service seller has to create just a new product instead for such a 30 minute English lesson.

  • Edit Payout Data

    Withdrawal data of a service provider, which has already been verified by Klickerr can not be changed by the provider. If you want to change your withdrawal account, then you can send us an inquiry on office@klickerr.com, as your account has to be re-verified. 

  • Languages

    Klickerr offers you the ability to offer services and content in different languages, which you can edit at any time within your Klickerr profile.

    You'll only see services on Klickerr that match your language skills. So for example if you speak German, all services which are also offered in German are shown to you.

  • Delete Account

    You can delete your account at any time via the menu item "Edit Profile". It is not possible to delete the account if there are any pending services or outstanding payments. Only when all payments related to you have been paid out, and you have no upcoming services, you can delete your Klickerr account.

Payment & Pay Out

  • Currencies

    Klickerr supports most common international currencies to pay for services and to pay out to the service provider. In the footer you can choose your preferred currency which will be displayed for all services.

    The displayed prices in different currencies are calculated from daily updated exchange rates and rounded according to the underlying currency.

  • Buying a Service

    Services are paid within the text-chat between the buyer and seller. Klickerr uses the help of the external payment provider Stripe who handles the payment (please see our general terms and conditions).

    Services on Klickerr can be paid for with the following credit cards:

    • Visa
    • Master Card
    • American Express
    • JCB (only USD)
    • Diners Club (only USD)
    • Discover (only USD)

  • Payment Information

    After successful payment of the service, information regarding the underlying service and legal information will be sent to the buyer and seller by email as well as listed in the menu item "Bookings". 

  • Invoice of a Service

    Klickerr does not provide the buyer or seller with an invoice of the service, just a payment information. An invoice for a service can only be issued by the seller and if you need an invoice, please inform the service provider before conducting the service. 

  • Pay Out to Seller

    Klickerr releases the payout amount to the seller of a service up to 14 days after successful completion of the service. 

    How long it takes before the money is in the account of the seller depends also on his/her bank institution. The average processing time of banks is between 1-7 working days. For further information please contact your bank.

Security & Password

  • Forgot Password

    If you have forgotten your Klickerr password, simply go to the Log In screen and click “Forgot password”. Please enter your e-mail address into the displayed field, and a link with which you can reset your password will be sent to you.

  • Found Inappropriate Service

    If you have found an inappropriate or unauthorized service on Klickerr, please let us know at legal@klickerr.com and we will start an investigate. Should a non-authorized service be ascertained, it will be deleted immediately and the seller of such a prohibited service will be blocked.

Offer Services

  • Klickerr Fees

    To offer a service and to use Klickerr is free of charge.

    Fees are only incurred if a service has been successfully completed and the fees are directly deducted from the payout to the seller. The fees per service are:

    • 3% of the sales price
    • 0.49 Euro Cent

    Example:
    Allison sells a service for EUR 35,- to John. If the service is successfully completed, the payout to Allison is as follows:

     35.00  EUR price of the service
    -  1.05  EUR service fee (3%)
    -  0.49  EUR fix costs

     33.46  EUR payout to Allison

    These are the only costs and they are deducted directly from the payout to the seller. As a service seller you never have to transfer fees to Klickerr, the money you get is yours to keep.

  • Which Services to Offer / Not to Offer

    Services of any kind that can be conducted within a 1-to-1 video chat can be offered at Klickerr. However, Klickerr limits the offer by not allowing pornographic, violence-glorifying, radical, illegal or offensive services. 

    If such offers are placed on Klickerr, Klickerr will delete them immediately upon notice and the seller will be blocked.

  • Minimum Seller Age

    To be able to offer services on Klickerr you must be at least 18 years of age. 

  • Duration of a Service

    Services offered on Klickerr can take between 5 and 90 minutes. The possible durations are: 5, 10, 15, 30, 45, 60, 75 or 90 minutes.

  • Setting a Price

    Services on Klickerr can be offered at a price from $ 4 to $ 1,000 USD.

    When you set the price for your service please note, that this price is inclusive of any applicable taxes, duties and the Klickerr fee of 9% of the service price and € 0.69 fixed costs. 

  • Special Offer

    Klickerr offers the service provider the opportunity to create special offers within the text chat, in order to be able to respond individually to customer requests.

    The special offer is subject to all legal requirements of Klickerr, but is only displayed within this one text chat. This means, that this product is not visible to other members of Klickerr and is not displayed within the seller's profile. 

  • Add Additional Category

    If you want to place services on Klickerr that do not fit into one of the suggested categories, please write to us at office@klickerr.com and we will try to add them as soon as possible.

  • Validity of an Offer

    A service, which is offered within the chat between the buyer and seller, has a validity of 24 hours. Within this period, the offer has to be confirmed by the seller and paid by the customer. If the offer is not bought within 24 hours, its validity expires.

Rating

  • How To Rate a Service

    All ratings on Klickerr are written by members of our community, so any review you see is based on a conducted service. In addition to a star rating the buyer can also write some text about the service and his/her experience with the seller. 

    This system promotes good services and gives the service buyer a better opportunity to distinguish services. Our community is based on honest, transparent ratings and we will remove a rating if we find it violates our valuation guidelines.

  • Respond To Ratings

    Reviews can not be answered. If you would like to complain about a rating you received, please contact us at office@klickerr.com.

Taxes & Legal

  • Taxes for Sellers

    The service seller is sole responsible for the payment of all applicable taxes on his/her service. VAT or other taxes may apply to the offered service. If the seller is not sure if taxes may apply on his/her service, we recommend to consult with a local tax consultant.

  • Taxes for Buyers

    All prices displayed on Klickerr include all taxes and fees. No additional fees or the like will be added to the shown price of the service.

  • Legal

    At Klickerr every buyer or seller has to comply with Klickerr's general terms and conditions and comply with all laws and regulations applicable to the underlying service.

  • GTC of Corporate Sellers

    In addition to the Klickerr terms and conditions, corporate sellers can upload their own terms and conditions to Klickerr. These are displayed within the public company profile. General terms and conditions of the corporate seller may not contradict the Klickerr terms and conditions and must comply with national and international laws.

  • Contractual Language

    For legal reasons, corporate sellers have to specify their contract language when creating the Klickerr account. This contract language applies to all services offered by the company. Should the company upload its own terms and conditions to Klickerr, they have to be written in the chosen contract language. The contract language will be displayed to other members of Klickerr on the seller`s profile page as aw as on the product site. 

  • Company Imprint

    According to EU law, Klickerr displays a company imprint for each corporate seller. This can be seen on the profile page of the company. Various mandatory information such as company name, address, telephone number, email, tax number, contract language as well as possible further information in accordance with national imprint requirements are listed.

The Chat

  • Chat Buyer/Seller

    Each service on Klickerr is offered, purchased and conducted within a separate text chat between the buyer and seller.

    Once the service has been completed or canceled, the text chat closes (it is no longer possible to write text into it) and the buyer and seller will be shown a button to open a new text chat where they can conduct another video chat service.

  • Video Chat

    Within the Klickerr own video chat the service between buyer and seller is conducted.

    The opening button for the video chat is displayed inside the text chat as soon as the buyer has paid the service. The video chat opens 10 minutes prior to the start of the service (buyer and seller can enter the video chat from this point onwards by clicking on the button "Open chat") and it closes automatically 10 minutes after the end of the service. Only 2 people/devices can participate in this peer-to-peer video chat.

  • Backcoupling Video Chat

    If backcoupling (you hear an echo of your voice) occurs during the video chat, please just use a headset to conduct the service to prevent this effect. 

  • Seller Does Not Show Up to Video Chat

    If a service provider does not appear for the video chat, please remain within the video chat for at least 10 minutes after the start. Should the seller appear within these 10 minutes, you can recover the lost time within the excess length of the video chat. 

    However, if the seller does not appear, the "report abuse" button appears in the underlying text chat. Please click this button and then the service will be cancelled free of charge and you will get the full amount refunded (100% of the purchase price). 

  • Client Does Not Show Up to Video Chat

    If the client does not show up to the video chat at the designated time, please remain within the chat for the entire length of time scheduled. Do not leave the chat because the customer can enter the chat at any time. The service will be charged in full.

  • Delay of The Seller

    If a service provider is running late, for such a case Klickerr has integrated a 10-minute buffer at the end of the service to help catch up on the lost time. 

    If the seller is more than 10 minutes late for the appointment, the full amount can be returned to the customer by pressing the cancel button which will be displayed to the buyer in the text chat.

  • Delay of The Client

    Klickerr has integrated a 10 minute buffer after the chat, so that the seller can possibly make up time if the buyer is running late. If the client enters the video chat late, you as a seller please remain within the video chat for the entire length of the scheduled time. Do not leave the video chat because the client can enter the video chat at any time. The service will be charged in full.

  • Neither Seller Nor Buyer Enter Video Chat

    If neither buyer nor seller enter the video chat, the buyer will be 100% refunded and the seller won't get paid anything.

  • Postponing a Service

    A service which has already been paid for can be postponed by the buyer for up to 180 minutes from the scheduled starting time. The buyer can find a button to postpone an ordered service within the text chat. The seller of the service has to accept a proposed postponement. If he/she does not accept, the service will be conducted as planned at the scheduled time. It is only possible to postpone a service that is at least 24 hours in the future. Services which start in less than 24 hours are not able to be postponed.

  • Group Chat

    The Klickerr group chat offers you the opportunity to get in touch with other members of Klickerr, ask questions or to provide answers and help. 

    There is one group for each product category and every member of Klickerr can join the group.

Cancellation

  • Cancellation of a Service

    Every paid service may be canceled for free at any time by the seller or buyer prior to the start of the service. The buyer gets the full purchase price refunded immediately. 

    To cancel a service, the seller or buyer has to press only the "Cancel service" button within the underlying text chat and the service will be immediately cancelled free of charge. 

    More detailed information regarding our cancellation policy can be found in our general terms and conditions

  • Report a Video Chat

    If the service is not as advertised, or if an action of a chat participant is not correct, the seller as well as the buyer can "report" the chat.

    When the buyer reports the chat, the full purchase price (100%) is refunded. Klickerr will then start an investigation and, if necessary, set actions which can go beyond the exclusion of a chat party.

    When only the seller reports the chat, the payment for a service is handled as if it had taken place normally and the chat will be terminated. Klickerr will then start an investigation and, if necessary, set actions which can go beyond the exclusion of a chat party. 

    When the buyer and seller report the chat, the full purchase price (100%) is refunded. Klickerr will then start an investigation and, if necessary, set actions which can go beyond the exclusion of a chat party.

    The buyer and the seller can report abuse up to 60 minutes after the official end of the underlying service, no later report is possible.

Technical Requirements

  • Technical Requirements

    Every service at Klickerr is performed via an internal video chat and therefore every device used to conduct a service must have a camera and video chat functionality.

    On the software side, the video chat can be used without restrictions on computers with the browsers Firefox, Chrome and Opera and on mobile devices that use the Android operating system.

    Mobile devices should have good computing power to perform the video chat.

    When using Safari on Mac, macOS High Sierra or newer is required and on iOS devices, iOS 11.2 or higher is required.

    There is no need to download an app in order to use Klickerr.

  • iOS

    If you want to use Klickerr on an iOS device, please download the latest version of iOS. Klickerr requires the version 11.2 and later in order to use the video chat. 

    The video chat can only be conducted within the Safari browser on your iOS device and not with Chrome or any other browser on your iOS device.

  • Safari

    If you use Klickerr on Apple computers with the Safari browser, please download the latest version of Safari. Klickerr requires MacOS High Sierra and later.

    If you Mac does not support MacOS High Sierra, please open Klickerr with the Chrome browser, Firefox or Opera as older versions of Safari do not support the video chat technology of Klickerr.

  • Internet Explorer (Microsoft)

    The function of the video chat is not supported directly by Internet Explorer. Therefore please download Microsoft Edge, the Chrome browser, Firefox or Opera to your PC and use it for conducting the video chat.

  • Android Device

    Klickerr recommends the Android version 8 to conduct the video chat. Earlier versions of Android are also supported, but there may be browser differences in video transmission.

    If you have an older version of Android loaded on your phone, there may be irregularities with the video image transmission, if you use the native Samsung browser or the mobile Chrome browser on your device. If this happens please just download the Mozilla Firefox browser to your device and conduct the video chat within this browser.

  • Screen Sharing

    Screen sharing is currently only supported on desktop computers using the Chrome or Firefox browser. On Safari and mobile devices screen sharing is at the moment not supported.

    If you want to use screen sharing on Chrome, please download the following plugin and you can use the function without restrictions. 

  • "Your Browser does not support WEB-RTC" Message

    If you see the message "Your Browser does not support WEB-RTC" when you open your inbox or a text chat, then we actively draw your attention to the fact that you cannot perform video chat with this browser or device. Please simply switch to a WebRTC-enabled device or browser(version) and you can easily continue the chat.

  • Quality of Internet Connection / Data Usage

    Since the video chat is a peer to peer connection between the seller and buyer a fast internet connection is necessary in order to enjoy the video chat in a good quality.

    3 - 5 Mbps server and browser at incoming and outgoing are recommended for a good experience. This can result in a data volume consumption of 5 megabytes (MB) per minute. Klickerr therefore also recommends the use of a stable WLAN network if you want to perform the video chat with your mobile phone. 

If you have any further questions regarding Klickerr, please email office@klickerr.com and we will get back to you as soon as possible.

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Klickerr uses push notifications to inform you about upcoming events or messages from your chat partners.
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Company Signup

1 Choose
account type
2 Company
details
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details

As a company, you can sign up as a buyer and only book services, or directly as a seller and offer services worldwide.

Please enter the company name.
Please enter a legal form
Please enter place of business.
Please enter the street
Enter number.
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Please enter your tax number.
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Please enter your IBAN.
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Contact person

Information about the appropriate contact person within the company or, in the case of a sole proprietorship, identical to the sole proprietorship.

Please enter your first name.
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Owners

Information about all beneficial owners holding at least 25% of the company. You must specify at least one beneficial owner. In the case of a sole proprietorship, the beneficial owner is the owner of the enterprise.

Please enter your first name.
Please enter your last name.
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Owner

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Owner

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